Volunteer Receptionist /Administrator

Volunteer
Receptionist /Administrator

Department: Admin Team

Location:  Main Reception at the Hospice

Time Requirement:  Flexible to suit you (We are looking for people who can volunteer within the following times; Monday mornings, Tuesday afternoons, Wednesday mornings, Thursday afternoons, Friday mornings)

DBS Check needed? Yes

Age Requirements: From 18 years old plus

Role Summary: To volunteer as part of our multidisciplinary team to support effective clinical care by providing efficient clerical, administrative and receptionist services on the In-Patient Unit.

Key Responsibilities

• Welcomes patients, relatives and visitors into the hospice directing them to unit bedrooms ensuring that security, health and safety and infection control measures are understood and adhered to as applicable
• Answer telephone calls taking/relaying messages for the nursing team and patients.
• Provide information concerning the condition of patients to relatives as directed by nursing staff
• Ensure reception areas are maintained in a presentable manner (cleaning of PC’s and telephones)
• Liaising with admin team regarding any other duties
• Support the Clinical Admin team as needed
• Photocopying of documents / leaflets
• Filing of patient documents
• Distributing staff and patient mail
• Monitors stationery levels and top up as needed
• Reports faults to maintenance team
• To have a working knowledge of all the equipment used in the area. e.g.  Photocopier, IT equipment, Laminator and Telephone system or be willing to learn

Personal qualities

• Able to always maintain confidentiality
• Compassion and empathy
• Tact and sensitivity
• Excellent communication skills
• Ability to work alone and as part of team
• Good attention to detail
• Polite and approachable
• Professional approach

Training requirements:

As a Reception / Admin Volunteer you will complete the following training:

• Teesside Hospice mandatory training
• Volunteer induction training
• Any other training identified as appropriate to the role

Support and Supervision:

Your first line of support and for any enquiries will be Clinical Administrator to support you in your role.

Communications:

The Clinical Administrator nurses will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role.

You will be provided with a Teesside Hospice volunteer badge

Benefits:

• 20% discount off purchases made in our shops.
• Opportunities for training and personal development
• Reimbursement of reasonable travel expenses
• Provided lunch if you volunteer for more than 5 hours per day
• Access to discounts with other retailers and companies
• 10% discount in the Northgate Tea Rooms.

If you're friendly, reliable, and eager to contribute to our cause, we'd love to have you join our team!

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.

Employee Testimonial:

Kerry

Reception Volunteer

“My name’s Kerry, and I’ve been volunteering for Teesside Hospice for just 5 weeks now. I’ve been volunteering in both the reception and the In-Patient Unit, as well as helping out at the Lymphoedema reception too. Over the past few weeks I’ve been taking calls and messages, greeting people, helping them sign in at reception. In IPU, I’ve been helping create packs for families and giving my support."