Volunteer Administration Assistant

Volunteer Administration Assistant

Department: People Services

Location: Teesside Hospice, 1 Northgate Road, Middlesbrough, TS5 5NW 

Time Requirement:  Flexible to suit you

DBS Check needed:  Yes

Age Requirements: From 18 years old plus

Role Summary:

We’re looking for someone to join Teesside Hospice in our People Services Department to assist with general administration tasks associated within the team responsible for looking after our diverse workforce, including employees and volunteers.

We need people who bring energy, creativity and enthusiasm to our existing team so that behind the scenes we’re providing support in delivering the highest quality of care for people with terminal illnesses and ensuring that local people get the very best care at end of life.

Key Responsibilities

The role will include working with the People Services team on different projects, including (but not limited to):

• Assisting with the filing and data entry of employment and volunteer data into the organisation’s database/s
• Input information gathered onto spreadsheets/databases and helping to produce reports
• Supporting with the preparation for, and attendance at, recruitment and training events
• Supporting in the updating of staff/volunteer handbooks and newsletters
• Updating employee holiday and sickness records
• Maintaining confidentiality and handling sensitive information with care

Personal Qualities:

• Excellent communication skills and approachable manner
• Ability to work in a busy environment and follow procedures
• Excellent and efficient administration skills, with a high attention to detail
• A good knowledge of Microsoft packages, particularly Excel & Word
• The ability to effectively plan, organise and prioritise workload
   

Training requirements:

As a Volunteer Administration Assistant, you will complete the following training:

• Teesside Hospice mandatory training
• Volunteer induction training
• Any other training identified as appropriate to the role
   

Support and Supervision:

Your first line of support and for any enquiries will be HR Staff to support you in your role.

Communications:

The People Services Team will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role.

You will be provided with a Teesside Hospice volunteer badge

Benefits:

• 20% discount off purchases made in our shops.
• Opportunities for training and personal development
• Reimbursement of reasonable travel expenses
• Provided lunch if you volunteer for more than 5 hours per day
• Access to discounts with other retailers and companies
• 10% discount in the Northgate Tea Rooms

If you're friendly, reliable, and eager to contribute to our cause, we'd love to have you join our team!

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.

Employee Testimonial:

Kerry

Reception Volunteer

“My name’s Kerry, and I’ve been volunteering for Teesside Hospice for just 5 weeks now. I’ve been volunteering in both the reception and the In-Patient Unit, as well as helping out at the Lymphoedema reception too. Over the past few weeks I’ve been taking calls and messages, greeting people, helping them sign in at reception. In IPU, I’ve been helping create packs for families and giving my support."