Volunteer Coffee Shop Assistant

Department: Catering

Location: Nortgate Coffee Shop, Teesside Hospice, 1 Northgate Road, Linthorpe, Middlesbrough TS5 5NW

Time Requirement: Flexible to suit you, we are looking for help particularly during these times; Tuesdays and Fridays 10.30am - 2.30pm

DBS Check needed? Yes

Age Requirements: From 18 years old plus

Role Summary: We are looking for volunteers to assist our newly refurbished Coffee Shop in providing a welcoming and pleasant environment for customers.
This role requires someone with good communication and customer service skills.

The coffee shop is hive of activity with visitors and staff using the facility so you will meet lots of new people as well as learning a valuable skill and providing much needed support to the hospice.

Required Skills

To provide a high level of customer service to customers
Basic food preparation
Make tea and coffee
To ensure the tables and surrounding area are clean and tidy
To load and unload a dishwasher
Operate a till and balance the daily takings
To provide a prompt, pleasant and courteous service

Expectations

To wear ID badge whilst undertaking your volunteering at all times
To adhere to Teesside Hospice policies and procedures
To work harmoniously with colleagues and other volunteers
To inform manager with advance notice if you are unable to attend the agreed shift
To attend any training provided by the hospice in order to support the role
To complete online mandatory training to help keep the Hospice safe and compliant with CQC requirements

Benefits to you

Develop your communication skills
Enhance your CV for any prospective employers
Gain experience working with a high profile local charity
Being part of a supportive, lively team who will endeavour to develop your skills further
The opportunity to meet and work with new people
Help make a difference to people’s lives

If you're friendly, reliable, and eager to contribute to our cause, we'd love to have you join our team!

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.

Employee Benefits

Reimbursement of reasonable travel expenses

Keep your train and bus tickets to claim back travel expenses

20% discount on purchases made at our shop

Enjoy extra discounts in our Teesside Hospice Shops

Opportunities for training and personal development

We provided additional training and taster sessions for different roles.

Provided lunch if you volunteer for more than 5 hours per day

Claim back your lunch costs when you volunteer for more than 5 hours.

Access to discounts with other retailers and companies

Flexible Working

Possibility of varied start and finish times and Hybrid Working.