Volunteer Lymphoedema Receptionist/Administrator

To volunteer on our reception, greeting patients when they come in for their appointment and marking them as arrived. Answering the telephone and taking messages to include various other administration duties as detailed below.

Department: Lymphoedema Clinic 

Location: Teesside Hospice, 1 Northgate Road, Linthorpe, Middlesbrough TS5 5NW

Time Requirement:  Flexible to suit you

DBS Check needed? Yes

Age Requirements: From 18 years old plus

Role Summary: To volunteer on our reception, greeting patients when they come in for their appointment and marking them as arrived.  Answering the telephone and taking messages to include various other administration duties as detailed below.

Key Responsibilities

• Understanding of and ability to respect and maintain patient confidentiality
• Good telephone manner is essential as is the ability to deal with enquiries in a professional and calm manner
• Answer telephone calls taking/relaying messages to the secretary.
• Support the Secretary and nursing team as directed
• Photocopying of documents / leaflets
• Filing of patients notes and documents
• Monitor stationary levels and top up as needed
• Making up new patient packs
• Printing freepost envelopes

Personal Qualities: 

• Compassion and empathy
• Tact and sensitivity
• Excellent communication skills
• Administration experience
• Ability to work alone and as part of team
• Good attention to detail
• Polite and approachable
• Professional approach
   

Training requirements:

As an administrator Volunteer you will complete the following training:

Teesside Hospice mandatory training

Volunteer induction training

Any other training identified as appropriate to the role
 

Support and supervision:

Your first line of support and for any enquiries will be the lymphoedema Secretary to support you in your role.
 

Communications:

The Lymphoedema Secretary will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role.

You will be provided with a Teesside Hospice volunteer badge
 

Benefits:

• 20% discount off purchases made in our shops.
• Opportunities for training and personal development
• 10% discount in the Northgate Tea Rooms.
   

If you're friendly, reliable, and eager to contribute to our cause, we'd love to have you join our team!

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.

Employee Testimonial:

Kerry

Reception Volunteer

“My name’s Kerry, and I’ve been volunteering for Teesside Hospice for just 5 weeks now. I’ve been volunteering in both the reception and the In-Patient Unit, as well as helping out at the Lymphoedema reception too. Over the past few weeks I’ve been taking calls and messages, greeting people, helping them sign in at reception. In IPU, I’ve been helping create packs for families and giving my support."